While UGGs are renowned as ideal winter footwear due to their cozy design, not every pair of these sheepskin boots is guaranteed to make your feet feel fuzzy and warm inside.
Thus, there’s a good chance that you may buy plain disastrous UGGs that need to be returned to the manufacturer. So, what does UGG’s return policy say? I did some in-depth research, and this is what I discovered!
UGG’s Return Policy In 2023
UGG’s return policy varies depending on where you purchased your sheepskin shoes. For instance, the UGG return policy specifies that e-commerce returns can only be made within 30 days of the original purchase date. On the other hand, this policy doesn’t define a timeline for retail returns. However, it specifies that retail returns are only eligible for exchange, not refunds.
To learn more about what UGG’s return policy entails, the return procedure to follow when returning UGGs, and more, keep on reading!
UGG’s Retail Return Policy
UGG transactions happen through e-commerce and retail outlets. Thus, the company has different return policies depending on where you bought your UGGs.
According to UGG, the company gladly accepts the return of UGG products in its current product line that aren’t purchased from the website or call center.
However, UGG only processes retail returns for a site credit or an exchange since the company doesn’t offer refunds for products that aren’t directly purchased from it.
For your retail return request to be approved, you must provide the original invoice receipt to prove that you’re the one who made the purchase.
It’s also worth noting that only unused and new items are eligible for retail return. No action is taken on UGG products with wear, tear, or dirt.
In addition, the returned items must be shipped in their original packaging with product swing tags and all labels still attached.
In case your returned items don’t meet the required product prerequisites, your refund or exchange request will be declined, and your products will be shipped back to you.
UGG’s Ecommerce Return Policy
UGG’s e-commerce return is only eligible for products bought through the brand’s website, an authorized UGG retailer, and/or the UGG call center.
UGG accepts e-commerce exchanges and returns for items that were bought within 30 days of the original purchase date indicated on the original invoice.
More so, the shoe company offers free return shipping to consumers who buy UGG products from the company website or call center.
If you bought a UGG product within the last year, UGG accepts exchanges or
returns for the product at no extra cost.
It’s advisable to return the UGG product using the pre-paid shipping label found on its original packaging.
You can also send the package through a trackable method since UGG isn’t responsible for lost packages on transit.
Once UGG receives your package and return request, the replacement is processed and shipped to you within five to seven days at no additional shipping charge.
However, the new UGG exchanged product could be subject to taxes, brokerage fees, and duties.
UGG’s Warranty Return Policy
UGG’s warranty return policy only applies to 12-month-old UGGs from their purchase date, if they’re made of defective materials, and if they have poor workmanship.
For an item to be eligible for consideration of an exchange or credit under the UGG warranty return policy, it must be covered under the UGG warranty.
All products that are over one-year-old from their purchase date and whose UGG warranty return request has been made can be evaluated on a case-by-case basis.
Keep in mind that UGG only offers credit or exchange for warranty return products; the company doesn’t perform repairs on worn-out items.
Products returned for defect assessment are processed on a first-come, first-served basis, and the evaluation takes one to two weeks after the receipt date.
UGG asks you to include your shipping information, indicate the item you’re returning, and indicate what you’d want in exchange to process your warranty return.
In addition, the shoe company expects you to provide the reason you’re returning the product, the confirmation page in your shipment, and indicate your address.
Remember that damaged UGG items aren’t considered due to wear or tear under the warranty policy.
What are the Product Prerequisites for UGG’s Return Policy?
UGG’s return policy clearly indicates the prerequisites that products must meet to be eligible for any return or exchange request.
For instance, the policy only approves the return request of items that are new, unused, and without any visible wear or tear.
UGG’s return policy also allows the return of UGG products that are free from any dirt and accumulation of debris.
Generally speaking, the product must be more or less similar to new UGGs.
In addition, the returned items must be part of the current line of UGG products featured on UGG’s website for the request to be approved.
To cap it off, you must provide proof of purchase of the item in question by providing an original invoice that indicates the purchase date.
How to Return an UGG Product without a Receipt
If you’re stuck with an UGG product that you have no proof of purchase for, UGG’s return policy will more likely than not be unproductive.
You can only return an UGG item with no proof of purchase if it’s a gift.
Luckily, UGG provides an alternative process of dealing with this predicament by offering a chance to return an UGG gift.
The steps you need to follow to return your gifted item include:
- Log into the UGG website and click on the RETURN A GIFT tab
- Provide your details, item description, as well as shipping information
- Wait for some time for the UGG’s website to process your return
- Print the generated confirmation
- Attach the confirmation to your item and ship
The UGG return policy offers you a leeway to return your UGGs if they don’t meet your preferences and expectations.
Nonetheless, it’s important to note that the returned UGGs must be more or less in the original condition you purchased them for your return request to be approved.